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Job Title : Hotel Up Selling Executive
Job Category : Hospitality
Position : Up Selling Executive
Company Address : Jl Pratama No. 74 Tanjung Benoa
Contact Person : Personnel Manager
Phone : 0361 - 771888
Email : hrd@grandmirage.com
Detail :
If you are young, dynamic, full of energy, have an outgoing personality, and love to engage hotel guests in direct contact, then you are the right candidate to join our leading team as a Hotel Upselling Executive!
Position Description:
The Hotel Upselling Executive’s main responsibility is to induce hotel guests to purchaseadditional hotel products, such as higher room categories, all inclusive packages, spa treatments, F&B promotions and any other special promotion. Furthermore the candidate should also cross-sell sister property’s products such as theatre tickets of Bali Nusa Dua Theatre
The candidate will have free mobility around the hotel promises to approach our hotel guests and establish a cordial relationship to find out their additional needs and try to offer them products and services exclusive from our Resort at a pre-determined price.
Position requirements:
Degree in Hospitality or Tourism School
Command of the English language both verbal and understanding, with the ability to demonstrate warmth and empathy when engaging customers
Command of a second language is desired (candidates with Russian or Chinese knowledge will be highly considered)
Preferable previous experience as sales or customer service, such as GRO or Front Office Staff.
Good appearance and grooming is a must
Dynamic, confident, enthusiastic, creative
Able to work in different shiftschedules based on business needs (morning or afternoon shifts).
Job description / main responsibilities:
Complete understanding of the hotel products and services, in order to be able to explain these to achieve guest satisfaction.
Maximize and increase revenue for the hotel by applying upselling techniques.
Direct link/ point of contact between customers and management to ensure rapid information flow of any issues, in order to resolve these to guests satisfaction.
Identify customer’s needs and if required, propose and create new upselling products
Ensure hotel´s upselling targets are met.
What we offer:
Package salary plus incentive scheme as per hotel´s standard.
1 or 2 years contract with full benefits as per hotel regulations, based on candidate´s abilities and skills.
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